FAQs

Contact

What is the best way for me to contact your customer care department?

Mary Cruz appreciates your feedback and concerns. You can contact our Customer Service Team by emailing [email] or using the live chat feature on our website.

We strive to respond to all concerns within 48 hours, and weekend service is restricted. As a result of high demand, such as during new debuts or promotions, our response times may be longer than normal.

Order

Do you offer worldwide shipping?

Due to COVID-19, we are now only shipping to the Philippines. We're working hard to add more nations as soon as possible, and we appreciate your patience while we wait.

What methods of payment do you accept at the moment? What method is used to process payments?

Currently, we are accepting:

GCash
UnionBank and BPI bank deposit
PayPal

What shipping options do I have?

For Metro Manila
Standard Shipping: Gogo Xpress/ J&T Express
Same-day delivery: Lalamove/Grab Express/Mr. Speedy (fee shouldered by buyer)

Provincial
Standard Shipping: Gogo Xpress/J&T Express

Nationwide and International Shipping
LBC
DHL
J&T Express
2Go

What is the best way to check the progress of my order?

Order confirmations are sent to your email address as soon as possible.

Please contact us or check your account on the official site if you haven't gotten confirmation. If you don't know your order number, please double-check the email address and complete name you used to place the order so we can look into it.

Is it possible to change/cancel my order?

We are unable to make any changes or substitutes to an order once it has been placed. Once an order has been paid for, it is processed and fulfilled in real time by our distribution center.

We are no longer able to cancel or amend an order once it has been processed by our fulfillment staff. You have the option to return the item if you do not want it. Please see our return policy and contact us at [email] if you have any questions.

Delivery

My package was not delivered to me. So, what should I do now?

Have you double-checked your tracking data? Please double-check your surroundings and speak with your neighbors.
If you are unable to locate your delivery, please inform us so that we can initiate a missing parcel investigation with the carrier.

What is the estimated delivery time for my order?

Due to the fact that we utilize different carriers depending on the destination, shipping timeframes may vary. We make every effort to meet all delivery deadlines, however there may be delays due to parcel delays, logistics, poor weather, or other factors beyond our control.

Please contact us if you have not received your order within the expected timeframe. We will investigate.